We are here to help you through the letting process from your first viewing to moving in.

Tenant Information

If you see a property we are marketing online, please feel free to call us to arrange a viewing. Once you have viewed the property and decided it is for you, we will send you the required application forms for completion. These are then returned for consideration by the landlord and subject to the landlord giving the go-ahead a holding deposit (equivalent to one week’s rent) will be due before processing. If your application is successful, you will be required to pay the balance of your deposit and the first month’s rent before moving into the property.

If this is the first time you have rented a property, we appreciate it may seem daunting, that is why we are here to help and advise you through the process. Even if it’s not we are still here to answer any question you may have, either way, be prepared to receive an excellent service.

Our Tenants are very important to us which is why we give you as much information as possible about each property so you can make an informed choice. We understand you are choosing your next home.

We will also ask questions to ensure we are matching the right people with the right property and indeed landlord.

Tenancies are a partnership, so it is important to look after the property. In our opinion, a well looked after property is more likely to be well maintained by the Landlord.

Tenant Fees

Tenant Fees

Please see laid out below what the costs of letting a property through us are. If you have any questions, please do not hesitate to call or email us.

Tenant holding deposit:

£ one week’s rent

A non-refundable deposit is paid by a tenant in order to secure a property whilst the administration takes place. If the let proceeds, this fee is offset against the move in monies. The holding deposit will not be refunded to the Applicant where the reference fails, i.e. the Applicant does not have the ‘right to rent’ a property or provides false or misleading information when referenced or the Applicant notifies the landlord or letting agent before the Deadline for Agreement that the Applicant does not want to enter into a tenancy agreement. Please note that if the Landlord pulls out of the process, the holding deposit will be returned to the tenant.

Dilapidations deposit:

£ equivalent to five weeks’ rental amount

A deposit paid by the tenant at the start of a tenancy can be protected by either Stevens & Carter Lettings or the landlord for the duration of the tenancy. At the end of the tenancy, it is dealt with in accordance with the terms of the tenancy agreement.

Tenancy deposit protection was introduced by the Government in April 2007 for all assured shorthold tenancies in England and Wales. The aim is to make sure you’re treated fairly at the end of your tenancy. Your landlord or letting agent have a number of legal obligations, as set out in the Housing Act 2004, that they need to fulfil to ensure your deposit is protected lawfully and you’re notified of this.

Variation of tenancy:


Subject to the landlord’s approval for the amendment and satisfactory references of any incoming tenant, a charge made in order to administer a change to a tenancy including a replacement tenant situation.

Surrender of contract:

Subject to the landlord’s approval a fee can be charged if the occupier asks to surrender their tenancy.

The fee will not exceed the loss incurred by the landlord (for example loss of rental income) and the reasonable costs of the agent (Stevens & Carter Lettings) such as marketing costs etc.

Late payment of rent:

£ daily interest at the Bank of England’s base rate + 3%

An interest charge will be applied if a rent payment is more than 14 days overdue for each day the payment is outstanding.

Lost keys:

£ reasonable costs incurred

A charge for a lost key(s) or equivalent security device(s).  The landlord or agent will provide evidence, in writing, to the person liable for the payment to demonstrate that the costs they have incurred are reasonable.

Re-letting cost:

£350.00 (maximum)

If the tenant wishes to terminate a tenancy during a fixed term, the tenant would be liable for the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

All fees quoted are inclusive of VAT at the prevailing rate where applicable.

Client Money Protection (CMP) is provided by UKALA. Independent Redress is provided by The Property Redress Scheme.

Fault Reporting for Tenants

Report a Fault

This online fault reporting system benefits both landlords and tenants and is available 24/7 for tenants of properties managed by us.

The system creates a detailed report for us to speedily instruct a contractor to visit the property to ensure that the issue is resolved in a timely manner.

Total Loss Client Money Protection for Landlords and Tenants -  CMP Certified

Client Money Protection

Client Money Protection (CMP) is a scheme that provides/protects tenants and landlords from the misappropriation of client monies by an agent.

Property Redress Scheme Certificate

Property Redress Scheme

The Property Redress Scheme (PRS) provides impartial dispute resolution between us and members of the public. Both schemes are now mandatory for all Lettings agents.