Tenants' FAQ

As a tenant, or prospective tenant, you will probably have a lot of unanswered questions you wish to ask about the process, here are some of the most commonly asked questions.

What happens to this money? When do I get it back?

Following legislation introduced in April 2007, it is now a requirement for all deposits to be registered within a government approved scheme. For ‘managed’ properties (ie those managed for the landlord by Stevens and Carter), Stevens and Carter register the deposits with the Deposit Protection Service (DPS). For further information please contact us.


How much deposit do I have to pay?

The deposit amount is normally the equivalent to one month’s rent but can vary at the Landlords discretion. The Deposit must be payable on or before the date of move in. Any funds transferred through the bank must be cleared on the date of move in


What should I do with the deposit?

Introduced in April 2007, it is now compulsory to adhere to government guidelines regarding the registering of the deposit in an approved scheme.

Stevens and Carter registers the deposits for all managed properties with Deposit Protection Service (DPS). Further information, terms and conditions can be found at www.depositprotection.com.

For further information please contact us.

Landlords who manage their own properties are responsible for registering this deposit after Stevens and Carter transfer the deposit to them following the commencement of the tenancy.

It is the landlord’s responsibility to provide details of the scheme under which the deposit has been registered. Normally the tenant should receive notification of this through the post; this should include information on the procedures for the return of the deposit. More information about deposit protection can be found on the government website.


What references are required?

Full references are required from each applicant


Required Information:
  • a copy will be taken of photographic ID (passport or driving licence);
  • a copy will be taken of a utility bill dated within the last 3 months,
  • a copy of a bank statement/mobile phone bill.

Tenants Requiring Benefits:

We may ask that in order to proceed with the let a guarantor is in place.


On what date will my monthly rent be due?

Rent is payable by standing order, which is dated 3 days before the ‘rent due’ date to allow time for the monies to clear into the rent account.


What do I need to do if I want to stay on in the property after the tenancy has ended?

For properties managed by Stevens and Carter, you will be contacted by our office two months before the end date of your contract, asking you if you wish to renew your tenancy. A form will be sent out to you for you to complete and return to our office. We can then contact your landlord and arrange to sign a new contract. A renewal fee of £35 + VAT must be made, after which we will update our records. If your property is managed by your landlord, you must contact them directly. We are happy to assist in drawing up new contracts – please contact the office for more information and costs.


What do I need to do when I move out of the property?

For properties managed by Stevens and Carter we will contact you to arrange a mutually convenient time for us to come and check the apartment for any dilapidations. We recommend that you try to be present if possible to agree any damages, etc. which may have arisen.

For properties managed by your landlord, you must liaise with your landlord to arrange a time for the check out.


How to I report a fault?

Our online fault reporting system is available 24/7 for tenants of properties managed by us. The system creates a detailed report for us so that we can speedily instruct a Contractor to visit property to ensure that the issue is resolved in a timely manner. More information is available here.

For properties managed by your landlord, you must liaise with your landlord to arrange a repair.

If you cannot find the answer to your question above, please do not hesitate to contact us for information.